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GENERAL TERMS AND CONDITIONS

Business conditions
 

1. Basic concepts
 

The operator of the online store www.nelen.space is:
 

Peter Nuota
Hlboká 26, 93401  Levice

ID: 52171710 

VAT number: 1086955881

Address for return/exchange of goods:
Peter Nuota
Hlboká 26, 93401 Levice

Bank connection for SR:
IBAN: SK1883300000002602668170
BIC: GIBASKBX

Bank connection for the Czech Republic:
Fio Bank: 2602668170/2010


Contact

Email: peter@nelen.space
                ingrid@nelen.space

Phone: 0904 343 555
 

(hereinafter referred to as the seller) The customer is the person (company) who chose and paid for services or goods on the www.nelen.space website. The customer must in the order, or when registering, accurately and truthfully state the delivery address or other contact information. The order is an order for the seller to realize the ordered goods from the customer. All orders placed through nelen.space are binding.
 

2. Delivery of goods
 

The seller undertakes to deliver the correct type and quantity of goods, as stated at the time of the order, based on the customer's order at the agreed price. Each order will be accompanied by an invoice issued to the customer's details. The seller is not responsible for the delay in the delivery of the ordered goods caused by the delivery person and for damage to the shipment caused by the delivery person. Furthermore, the seller is not responsible for non-delivery of the goods, which occurred due to the fault of the supplier as a result of any limitation. The customer undertakes to take delivery of the ordered goods and to pay the agreed price for the ordered goods. In case of non-acceptance of the goods, in accordance with these terms and conditions, the customer is obliged to pay all expenses incurred in connection with sending the shipment: postage and packaging in the amount of €4.9 and in the case of delivery to the Czech Republic in the amount of €13.50.
 

3 Method of transport - fees
 

- Slovak Post in Slovakia - €4.9 (including VAT)
-Slovak Post to the Czech Republic - 13.50 (including VAT)

 

4 Payment terms
 

You can pay for goods ordered via nelen.space via:
Cash on delivery - payment of the goods in cash upon receipt of the shipment
Bank transfer - to the e-mail entered during the order, you will receive all the necessary data to pay for the order by bank transfer (variable symbol, account number, amount). After payment, the goods will be sent to you.

 

5 Warranty conditions, withdrawal from the contract

Address for return/exchange of goods:

Peter Nuota
Hlboká 26, 93401 Levice

 

The goods must be sent back as registered mail, not cash on delivery, the shipment sent on cash on delivery will not be accepted and will be returned to the sender. 

In accordance with the provisions of §12 par. 1 c. 108/2000 Coll. on consumer protection for door-to-door sales and mail order sales as amended, the consumer has the right to withdraw from the contract within 14 working days of receiving the goods without giving a reason. In the event that the consumer uses the right to withdraw from the contract within the stated period, he acknowledges that the supplier is entitled to demand compensation for demonstrably incurred necessary costs associated with withdrawal from the contract.

By withdrawing from the contract, the contracting parties are obliged to return the services provided to each other. If the consumer has already received the ordered goods, he is obliged to return them in the original, undamaged packaging. In the event that the consumer returns the ordered goods damaged, partially consumed or in a state that does not correspond to the state in which it was sent by the seller, acknowledges that the seller is entitled to pay the resulting damage, which the seller is obliged to prove, from the amount paid by the consumer for the ordered goods.

At the same time, when withdrawing from the contract, the consumer is obliged to provide contact details and the account number to which the amount for the ordered goods transferred by the seller is to be paid. The seller undertakes to pay the amount paid or the amount reduced by the incurred damage immediately after the return of the ordered goods.

Withdrawal from the contract without giving a reason is not possible if the goods have been partially consumed. It is also not possible to withdraw from the contract for goods, the nature of which precludes this primarily for hygienic reasons (e.g. lipsticks, creams, eye shadows, make-up brushes, etc.). If the returned goods are incomplete, damaged or visibly used, we can claim damages.

The seller is obliged to take back the goods and return to the consumer, no later than 15 days from the date of withdrawal from the contract, the price paid for the goods, or the advance paid by the consumer for the goods, including the costs incurred by the consumer in connection with ordering the goods. The cost of returning the goods is borne by the consumer. If the customer uses the free shipping promotion when ordering goods and, by returning part of the order, falls below the specified threshold for free shipping, the shipping fee will be charged additionally.
 

6 Complaint

Address for return/exchange of goods:

Peter Nuota
Hlboká 26, 93401 Lemore
 

The goods must be sent back as registered mail, not cash on delivery, the shipment sent on cash on delivery will not be accepted and will be returned to the sender.
The seller provides a 24-month warranty for the goods. The warranty begins when the buyer takes possession of the item. The buyer acknowledges that he is obliged to inspect the goods immediately upon receipt. In the event that the goods upon acceptance by the buyer do not correspond to the purchase contract, the buyer is obliged to notify the seller immediately. In case of:

- it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly without unnecessary delay or the right to exchange the item. The buyer acknowledges that the seller is entitled, instead of removing the defect, to always replace the defective goods with a defect-free one, as long as this does not cause serious difficulties for the buyer

- it is an irreparable error that prevents the goods from being used properly, the buyer has the right to exchange the item or the right to withdraw from the contract

- this is an irreparable error, which does not prevent the goods from being used properly, the buyer has the right to a reasonable discount on the price

- it is a defect that can be removed, but the buyer cannot properly use the item due to the reoccurring error after repair or due to a larger number of errors, the buyer has the right to exchange the goods or the right to withdraw from the contract

The buyer acknowledges that the seller is not responsible for product defects that were caused in causal connection with the buyer's actions or omissions.

At the request of the buyer, the seller is obliged to provide a guarantee in writing, i.e. by issuing a guarantee letter. If the seller provides a longer than statutory warranty for the goods, its terms and scope will be determined in the warranty certificate. The warranty card must contain the name and surname of the seller or business name of the seller, ID number, seat of the seller, if it is a legal entity or residence, if it is a natural person. If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a warranty certificate.

When making a claim under the statutory warranty, the buyer is obliged to prove the conclusion of the purchase contract with the seller's proof of purchase and, if applicable, the issued warranty certificate. The seller undertakes to deal with a valid claim made in accordance with these terms and conditions without delay, at the latest within 30 calendar days from the date of the claim, unless the seller and the buyer agree otherwise. The seller issues a complaint report to the buyer, in which he indicates the date and method of handling the complaint, including a confirmation of any repair and its duration, or a written justification for the rejection of the complaint.
 

7 Protection of personal data
 

By sending the data, the customer expresses his consent to the processing of personal data as amended by Act no. 428/2002 Coll. on the protection of personal data in information systems. The information provided through the order form serves exclusively for the need to provide a specific service and will not be further provided to third parties or otherwise used commercially. At the request of a registered customer, we will delete his personal data from our database.
 

8 Final Provisions
 

All relations arising between the Operator and the Customer are governed by the legal regulations of the Slovak Republic. In matters not regulated by these Terms and Conditions, the relevant provisions of the Civil Code shall apply. The operator reserves the right to change these terms and conditions if necessary.
 

9 Supervisory authority
 

SOI Inspectorate for the Nitra region
PO BOX 49A, Staničná 9. 950 50 Nitra 1
Department of Supervision
tel. No.: 037/7720 001
037/7720 034

These specific terms and conditions enter into force on September 1, 2023
 

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